Job Description
Location: KL Malaysia
Fulltime Permanent Role
(Seeking for Malaysia based candidates only )
Anyone Language is Mandatory:- Mandarin / Korean / Japanese
1. First Point of Contact: Serve as the initial point of contact for users seeking technical assistance via phone, email, or chat.
2. Troubleshooting: Perform remote troubleshooting through diagnostic techniques and pertinent questions.
3. Issue Resolution: Determine the best solution based on the issue and details provided by users.
4. Escalation: Direct unresolved issues to the next level of support personnel.
5. Documentation: Record events, problems, and their resolutions in logs.
6. Follow-up: Follow up with users to ensure their issues are fully resolved.
7. Feedback: Pass on any feedback or suggestions by users to the appropriate internal team.
8. Improvement: Identify and suggest possible improvements on procedures. Requirements:
Technical Skills:
1. Troubleshooting: Ability to diagnose and resolve technical issues efficiently.
2. Knowledge of IT Systems: Familiarity with various operating systems, software applications, and hardware.
3. Networking Basics: Understanding of network configurations, protocols, and security.
4. Remote Support Tools: Proficiency in using remote desktop applications and help desk software.
