Umar Ashraf

• Implement, manage, and maintain network infrastructure including Windows Server 2016, Active Directory, domain controllers, Group Policy, DNS, DHCP, IP addressing, file servers, and remote assistance for client computers. • Office 365 Administration: (Create, manage, and delete user accounts, assign licenses, and manage groups, distribution lists, and shared mailboxes within Office 365). • Manage, install, and configure network infrastructure including LAN, WAN, Routers, Layer 2 & Layer 3 switches, firewalls, and wireless access points, ensuring optimal performance and security according to organizational needs. • Implement and maintain network security measures, including firewalls, VPNs, and access control lists (ACLs), to protect against unauthorized access and cyber threats and remote access solutions for secure communication. • Provide L2/L3 technical support to end-users, troubleshooting hardware, software, and network-related issues. • Monitor network performance, identify issues, and implement solutions to maintain optimal performance. • Perform regular system audits, performance tuning, and patch management to ensure security compliance. • Implement and maintain regular backup solutions, disaster recovery plans, and data integrity using Veeam and Acronis. • Install, configure, and maintain virtualization such as ESXI, VM’s. • Maintain and manage cloud services such as Microsoft Azure or AWS.

• Deliver expert-level support for networking infrastructure, troubleshooting and resolving issues related to routers, switches, firewalls, and other network devices. • Conduct regular network performance monitoring and analysis to identify and address potential bottlenecks, ensuring optimal efficiency and reliability. • Respond promptly to network-related service requests, providing technical assistance to end- users and escalating complex issues for timely resolution. • Implement and enforce security measures, including firewalls and intrusion detection systems, to safeguard the integrity and confidentiality of network data. • Maintain comprehensive documentation of network configurations, topologies, and troubleshooting procedures, facilitating knowledge sharing and efficient issue resolution within the team.

• Provide expert-level support for system-related issues, troubleshooting and resolving hardware, software, and network problems to ensure seamless operations. • Manage servers to maintain availability, performance, and security through proactive monitoring and routine maintenance tasks. • Collaborate with cross-functional teams to implement system upgrades, patches, and configurations while adhering to industry standards and best practices. • Respond promptly to user requests by offering technical assistance and escalating issues as necessary to minimize disruptions and enhance user satisfaction. • Create and update documentation on system configurations, processes, and procedures to facilitate efficient issue resolution and knowledge sharing within the IT team.

As an IT Support Engineer for COP28UAE, you managed tickets through Manage Engine, prioritizing and resolving issues related to networks, servers, hardware, and software. You handled Office 365 tenant setup, device management, and conditional access policies via Azure Directory, while managing SharePoint, OneDrive, and Teams access. Additionally, you set up and maintained Windows Servers, including Hyper-V and domain controllers, ensuring system security and functionality. You performed routine IT maintenance and worked with vendors for hardware and software procurement, ensuring smooth IT operations during the event. Skills: Azure, O365, OneDrive, SharePoint, Intune, MDM, FortiGate