Rajkumar

Innovation Champion & Planner with an analytical mindset and a chronicled success record spanning over 18 years of extensive experience. • Expertise in interfacing with client and businesses to identify needs and evaluate alternative business solutions through effective Artificial Intelligence business consultation. Extensive experience in Generative AI Project Transition, Improvements, Change Management, and Service Management. • Proven track record of introducing and driving process improvement initiatives throughout Transfor mations & Executions. • Insightful expertise in managing project management and solutions activities, encompassing plannin g, design, scope definition, estimation, resource administration, process management, and complian ce with quality standards; ensuring project delivery within time, cost, and quality specifications. • Skilled in managing the end-to-end process of Hyper Intelligent Business Analysis, including As-Is & To Be Analysis, mapping and finalizing requirements, documenting functional specifications,determining business scenarios, and mapping them into AI and workflow solutions. • Impeccable success in developing quality standards by participating in initial software testing stages, validating, and enhancing existing QA plans and strategies. • "Expertise in managing operational processes in terms of TAT, accuracy, frequency, and compliance , leading to seamless service delivery. Demonstrated excellent aptitude in translating company busin ess strategy into operational goals with visible metrics, balancing external client delivery, and interna l revenue growth. • Insightful knowledge in leading entire transition, end-to-end automation, and migration activities from scratch, including implementation, process stabilization, performance monitoring, key metrics development, resource deployment, and stakeholder reporting. • Proficiency in monitoring the delivery of high quality customer experiences and elevating customer satisfaction. • Expertise in Business Operations, Client Service, Risk Mitigation & Control, and FIT/GAP Analysis. • Leveraged capabilities in cross-functional and end-to end (E2E) automation testing and IPA automation. Spearheaded the entire testing process from fun ctional test preparation/execution, test automation, integration test preparation/execution, system t est preparation/execution, and UAT support activities.

Performing various roles such as identifying new processes, determining gaps in existing processes, and implementing new processes. Participating in design reviews and assisting with the allocation of functionality to specific system components. • Performed Project Governance tasks by establishing a framework that defines roles, responsibilities, and decision-making processes within the project. • Efficiently planning and allocating resources to various projects, ensuring optimal use of skills and tools. • Effectuating pre planned strategies to accomplish performance milestones; understanding and coordinating client needs/enhancements, customizing solutions accordingly, and consulting with the technical team. • Ramping up operational efficiency with cross-functional skills and ensuring on time deliverables within preset cost parameters while adhering to respective procedures and norms. • Mapping requirements and providing optimal solutions, involving evaluation, scope definition, and finalization of project requirements. • Presenting proposals to clients and providing solution strategy support, including briefing on client feedback/insights to help develop customer specific strategies. • Analyzing the impact of change on the existing structure and implementing the same on the system with business teams. • Liaising with the Sales Team to perform demonstrations, implement PoCs, and provide technical due diligence in the pre-sales cycle. • Spearheading the end-to-end pre sales process for major direct clients and partners, from Request for Proposal (RFP) responses to tailored product demonstrations and proposals. • Architecting solutions, responding to proposals for enterprise customers, and meeting basic requirements by identifying and proposing digital transfor mation solutions. • Addressing RFPs and RFIs, budgeting, and building project proposals; executing trend analysis to understand current market trends. • Providing support in managing client escalations to resolve concerns and address queries (client advocacy) from other departments, ensuring a smooth resolution of customer issues. • Leading end-to end excellence in Service, Change, Problem, and Project Management. Expert in managing issues that impact delivery operations, performing root cause analysis to resolve technical difficulties, and providing leadership and direction. • Spearheading project planning and control activities, including planning and scheduling, cost and resource optimization, risk and change management, stakeholder communication, and project documentation. Rolling out prepaid and postpaid processes and projects for both circle and corporate. • Defining project plans and scope, developing system requirements, designing and prototyping, testing, training, defining support procedures, and impl ementing practical business solutions under multiple deadlines. • Managing program and project progress, audit reports, and info sec audits according to scheduled deadlines. Taking necessary steps to ensure comple tion within time and effort parameters; ensuring zero defects, providing post-production support, and facilitating knowledge transfer. • Identifying potential risks and developing mitigation strategies to minimize their impact on projects. • Evaluating SOPs and KPIs/KPAs for smooth business operations. Determined areas of improvement in customer service by maintaining regular contact with customers, monitoring customer satisfaction reports and trends through analysis of KPIs, and planning for continuous process improvement. • Managing various stakeholders by ensuring data analysis prior to any functional and non-functional changes according to their requirements.